FAQs
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1. What should I wear to class?
Dress comfortably in activewear so that you're able to move easily. Leggings/ tights/ shorts and a comfortable top.
You will also need to wear grippy socks which are available for purchase in studio. Please note: Grippy socks are COMPULSORY for hygiene and safety purposes.
2. What should I bring to class?
Bring a water bottle and a sweat towel. Don't forget your grip socks if you're not already wearing them. We have cold, filtered water in studio for you to fill up your drink bottles. We also have a shelf for you to put your things down in.
3. Which class should I attend?
If you're new to Active Flow and want to do Reformer, our Reformer Flow class is best for you. It's a beginner-friendly, all-levels class that's loved by our regulars. This makes it a great class to start with.
Our Mat Pilates and Strength classes are beginner-friendly too.
4. Can I attend regardless of my fitness levels?
Yes, for sure! We are all for supporting you on your fitness journey regardless of how fit or unfit you are. If you're concerned about your fitness level but you're confident on the Reformer, we recommend attending our Reformer Flow class for a slower flow. This will be a gentle start for you, allowing you to rest between movements so you can build up your fitness for our more challenging classes when you feel ready. Let your instructor know where you are on your fitness journey so we can best support you.
5. I've just had a baby, can I still attend classes?
Yes, as long as you are beyond 6 weeks post partum and have been given the go-ahead from a health care professional, you can attend classes. We recommend that you start off in our Reformer Flow class for a gentle start and then build from their as your fitness and energy levels improve. Let your instructor know how many weeks post partum you are so that we can best support you in regaining strength safely. Have a look at our Mums and Bubs classes too.
6. What is your cancellation policy?
We have a 12-hour cancellation policy.
If you can’t attend your class, please cancel your booking at least 12 hours before the class starts. This gives another member the opportunity to take your spot.
Late cancellations and no-shows may incur a fee or loss of class credit depending on your Membership or Class Pack.
Please see our Membership & Studio Policies for full details.
7. Can I bring my child to class with me?
For health, safety and for legal purposes, we do not allow children or anyone not booked into the class to attend any other classes (even if they're just sitting quietly on their iPad, sorry!)
8. Is there a minimum membership term?
Yes, all memberships have a minimum term of 12 weeks. Thereafter memberships are ongoing until you cancel the membership. To cancel the membership, you must email studio@activeflowpilates.com.au with 28 days notice.
9. I'm going on holiday, can I freeze my membership?
Yes. Memberships include one complimentary freeze of up to 3 consecutive weeks per 12-month period.
If you need additional time away, you can extend your freeze for $20 per week. This keeps your membership active and your current membership rate secured while you’re away.
Membership freezes can be managed through your Momence account and must be arranged in advance. Freezes cannot be applied retrospectively.
10. I am pregnant, can I still attend classes?
Yes, you can. As long as you are experiencing a healthy pregnancy and have not been told not to exercise, then it is safe for you to attend. Our Reformer Flow class is best for pregnancy when you are still learning how to modify movements. Each pregnancy is unique so we are happy to discuss this with you personally. Reach out to Michelle via Momence or email to discuss further. Please ensure you let your instructor know that you are pregnant so that we can make a note of this on file. (We promise we won't tell anyone! But it is best for you and your baby to let your instructor know as soon as you do.) ALL of our teachers are trained for pre and post natal Pilates.
11. Can I try your classes at a discounted rate?
Yes! We have a 5 Classes for $65 Intro Offer for new clients. That's only $13 per class! This is for you to try out our classes and try out different instructors to see if our studio is a good fit for you.
12. How old do I need to be to attend classes?
Members aged 13–15 may attend selected classes when accompanied by a parent or responsible adult who is also participating in the class.
A parent or legal guardian must complete the required waiver before their first class.
We recommend starting with a Private session using our 1:1 Intro Offer, particularly if they are new to Pilates or Strength training.
Suitable classes for ages 13–15 include Reformer Flow and Active Mat Pilates. Strength classes may also be suitable with prior approval from an Active Flow trainer, allowing us to make sure the class and exercises are appropriate for the individual.
Members aged 16+ may attend classes independently.
If you're unsure which class is most suitable, please contact us before booking.
13.How do I book a class? Can I just attend a class without booking?
You need to book a class to attend to avoid disappointment of classes which are already fully booked. We also need you to book in order for us to keep track of your class attendance for legal purposes. If you are not booked in, you will not be able to attend the class.
To book, go to book online, select which class you'd like to attend and make payment. You also need to sign the waiver prior to attending classes.
14.I have been added to a waitlist. How do waitlists work?
Once classes are fully booked, we have a waitlist available and you will then be added to the waitlist. Cancellations are not uncommon, so if a spot becomes available, all members on the waitlist will receive an email/ SMS and you can then accept the booking or not. This works on a fastest fingers first basis. Please note that if you accept the booking, our 12 hour cancellation policy applies. Learn more about our cancellation policy.